Our returns policy
If you’ve changed your mind about keeping your purchase, please return it within 30 days in its original condition with proof of purchase. We’ll exchange or refund it, as long as it meets our terms and conditions explained on this page.
By original condition we mean:
- you’ve kept all original packaging and labels in good condition and the product can be resold at full price.
- you haven’t used the product.
- the product contains no personal data and isn’t registered to a user.
What can’t be returned
These products can only be returned if they’re faulty or not as described.
- Purchases received over 30 days ago
- Items you’ve opened or unsealed, other than where necessary to inspect
- Items without the original packaging or labels
- Items or packaging in poor condition
- Items that contain your personal data or have been registered under warranty
- Products that have been personalised for you
If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation.
